Boer's Store                               Embroidery & Gifts
 

 

(253) 350-4114

Image result for copyright emblem  2004 - 2016

 


Home

About Us

Products

Designs

Projects

Contact Us


 
Shipping/Return Policies

     
   

Shipping/Returns

   
         
   

 United States Shipping - United States Postal Service Parcel Post  (USPS)

All shipping to United States addresses is sent Priority Mail via USPS (United States Postal Service). Tracking numbers are provided by email (when an email address is provided) on the day your order is shipped.

Order Processing Time - 48 Hour Maximum  UNLESS it is a CUSTOM order

Please make sure that you give us an accurate street address that can be delivered to. All BoersStore.com orders are processed in 24-48 business hours. Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes. Items contained in one order may be shipped from different locations.

CUSTOM ORDERS are shipped upon completion; the ship date depends on how far out we are on custom orders when your order is placed.  All Custom Orders are done on a first come first serve by date received.

Special Shipping Cases - Outside the Continental United States

Certain shipping limitations apply in certain cases. Delivery times to Puerto Rico, Alaska, and Hawaii may differ from posted estimates.

For international orders (including to Canada), we offer USPS Priority Mail International

Returns & Refunds - "If I don't like it, can I send it back?"

In order to be processed, all exchanges/returns/refunds must be approved by a BoersStore.com representative.

If the wrong item is shipped, or the item is damaged or defective, we will issue a full refund, including shipping costs, or ship you a new one at our expense.

Except in cases where the wrong item has been shipped or where an item is defective, BoersStore.com does not issue refunds. Instead, if you are in any way dissatisfied with the item(s) you ordered, we issue a store credit, which is valid for one year.

Order Cancellation - "What if I change my mind?"

If you decide to cancel your order on a shipped item before it has shipped, you are entitled to a store credit for the full amount of the purchase.

If you decide to cancel your order and it has already shipped, even if you have not yet received it, you will be responsible for returning it to the location from which it was shipped at your own expense. In addition, you will be charged for the original shipping to you and issued a store credit for the difference. If the package has been opened, a 20% administration fee will apply.

Conditions of Refund/Return - "Where's the fine print?"

You can request a return authorization in writing (by e-mail is fine) within the first 30 days from the date of purchase. Authorized returns of non-defective items are for a store credit, which is valid for one year.

UNOPENED merchandise that can be returned to the manufacturer may be exchanged for a store credit for the full amount, less all shipping costs.

OPENED merchandise may be returned for a store credit of the full amount less a 20% administration fee and all shipping costs, provided that merchandise is returned double boxed in its original factory carton (with all included accessories). Further deductions from the store credit may be made when we receive the shipment if there are any missing or damaged items.

NO refunds or exchanges on CUSTOMIZED Embroidery Logos that can not be otherwise sold to other consumers (ie. custom embroidery designs) unless defective at the time of purchase and only for the same exact product.

NO refunds or exchanges on software or any digitally delivered item (ie. emailed embroidery designs) are allowed unless defective at the time of purchase and only for the same exact product. For non-defective software.

If you refuse a shipment without having received authorization from a BoersStore.com representative you will be charged for the shipping of the product both ways. A store credit will be issued for the difference.

Products Under Warranty - "Do you honor warranties?"

We will replace any unit under warranty that the manufacturer determines to be defective in material and workmanship that cannot be repaired within 30 days of purchase. Please contact us to determine if the problem you are having is covered by warranty.

We will reimburse you for ground shipping expense in the continental U.S. for authorized returns on warranty repairs in the first 30 days from the date of purchase. We will not accept COD returns.

 

      

Boer's Store              PO Box 1641            Auburn, WA  98071           Phone      253-350-4114